We want you to be completely satisfied with your order!
A. Return of non-defective products - The right of unjustified withdrawal by the customer.
The customer reserves the right to return the purchased products, according to the law for consumer protection, unjustifiably, within fourteen (14) calendar days from the date of shipment of the products as follows.
1. Fill in the Return Form that you will always find in your package with your details. In addition, note to us what you wish to be done upon your return.
2. Return the goods to their original condition, including all labels and packaging.
3. Prepare the package and schedule the receipt of your package by talking to us by phone or by talking to the COURIER branch in your area (you can use the Courier with which you received your package). Ask them to come and pick up the package for a fee at the recipient code from anywhere you wish. Collaborating Courier Companies: ACS .
RECIPIENT DETAILS:
Afoi Tachiridis OE
19 Maiou str 87
Drama PO66100
Tel. 2521045095
Refund orders will only be issued for products that have been returned as appropriate. If the product you return does not meet the conditions listed, the package will be sent back to you.
All return conditions also apply to the product change.
Exceptions to the right of withdrawal:
1. There is no withdrawal and the return is not allowed for special orders, custom jewelry constructions,Wedding Band rings, engraving of objects.
2. Where the products have been modified at the request of the customer.
3. On the earrings, for hygiene reasons.
4. For damages caused during the opening of the product, for which the responsibility lies solely with the customer.
5. For Pocket watches or Orders with Limited Edition Watches
Returns will only be strictly accepted if the following conditions are met:
1. The product is unbearable and is in its original excellent condition. The check will be performed by the manager of our online store.
2. The product packaging is not damaged or soiled, but is in excellent condition.
3. The product is returned in a safe packaging, so that it does not wear out during transport. We are not responsible for any loss or damage during transport of the product.
4. All the documents that accompanied the product (original purchase receipt / invoice, warranty, operation manual or any other accompanying material) are returned intact and in excellent condition together with the product.
5. In case the product is accompanied by a gift, the gift must be returned together with the product, also in excellent condition and the forms that may accompany it.
6. The customer has exercised his right of withdrawal within the above period of 14 calendar days from the date of receipt of the products.
Procedure for exercising the right of withdrawal
The customer in order to exercise the right of withdrawal, must inform our online store, www.Happydiamonds.gr, 19 Maiou str 87,Drama 66100 Greece, email: info@happydiamonds.gr for the decision to withdraw with a clear written statement that will be sent by e-mail before the expiration of the above deadline of 14 calendar days. To facilitate the exercise of your right you can fill in the withdrawal / return form of products that you will find in your package, which we have delivered to you along with the other accompanying documents of the product.
Before each return the customer is required to contact by phone our online store www.Happydiamonds.gr at +302521045095 within the above deadline.
The customer must return the products in secure packaging, so that they are protected during shipping to our address 19 Maiou 87 Drama 66100 Greece, without undue delay and definitely within 14 calendar days.
The return is the responsibility of the customer as we are not responsible for any loss or damage during transport.
The return will be made free of charge through the courier companies that we work with and with which you have received your package (ACS). In case the product is returned by another courier company or by other means the return cost will be borne by the customer and our online store will not receive the products if this cost has not already been covered by the customer.
In case the above is not observed and the product does not meet the above conditions, the return of the product will not be accepted and the product will be sent back to the customer-sender at the same charge.
If the product is received, the withdrawal statement is timely, all the above conditions are met and the above procedure is followed to exercise the customer's right of withdrawal, the return of the products will be accepted. The refund corresponding to the price of the products ordered by the customer, will be completed without undue delay and definitely within fourteen (14) working days from the day the refund was completed, checked and found fit to return and in the same way payment selected at the time of ordering.
Especially in case of purchase of cash on delivery products, the refund will be made by deposit in the customer's bank account. Therefore we would like to inform you via e-mail about your account number (IBAN), the bank where you maintain the account and the name of the beneficiary, as mentioned in the booklet. For security reasons, the holder of the account number must be the same person listed on the receipt for the returned product.
We inform you that there are no refunds from our physical store.
Delivery costs are non-refundable, if you have chosen a delivery method other than the standard delivery method offered by our online store for free.
Refunds are not made in cases where there is a change card.
The product change request can be found in your package.
Β. Returns of products that have a defect or are of poor quality or the wrong product was delivered
Our online store emphasizes the quality of the products it sells and the correct shipment of the customer's order.
In the rare case that the customer receives, through the fault of www.Happydiamonds.gr, a proven defective product or a product that lacks an agreed quality or is damaged during transport or a wrong product, he must inform us immediately, describing the problem and notifying us if he wants a replacement or the return of his money.
Especially in these cases the customer can:
1. Either refuse to pick up the product from the beginning and request the delivery of the product ordered, if it is a wrong product or its correction / replacement if it is a defective product or a product that lacks an agreed quality.
2. Either pick up the product and return it requesting delivery of the product you ordered, in case it is a wrong product or its correction / replacement in case it is a defective product or a product that lacks an agreed quality.
3. Either exercising the right of withdrawal to return the product and request a refund of the price paid.
Conditions for returning the product
In order for the return to be accepted, the allegedly erroneous, defective or product that lacks an agreed quality must be unbearable and in its original excellent condition. The product packaging must not have been damaged or soiled, but must be in excellent condition. The product must be returned in a safe packaging so that it does not wear out during transport. We are not responsible for any loss or damage during transport of the product. Along with the product, the customer must return intact and in excellent condition all the documents that accompanied the product (original purchase receipt / invoice, warranty, operation manual or any other accompanying material). In case the product is accompanied by a gift, the gift must be returned with the product, also in excellent condition of this and the forms that may accompany it. The check will be performed by the manager of our online store.
Deadline for returning the product
The return of products which are defective or lack of agreed quality upon delivery or which are other or substantially different from those ordered will be accepted within fourteen (14) calendar days from the date of shipment.
In cases of actual defect or lack of agreed quality where the product is covered by a warranty of good operation and is found to have a manufacturing defect by the authorized repairer providing the warranty, the return is allowed according to the warranty, for the period covered by the warranty and stated in the characteristics of the product. After the end of this period the repair or replacement of the product is possible at an additional charge following a new agreement with the customer.
Shipping costs for the return of products to our online store are borne by us, if our customer sends them with the courier company that has received, ACS, otherwise borne by the customer. The costs for the return to the customer of the correct / replaced or repaired product are borne by us and the delivery is made through the courier companies we work with, is ACS
In case the return is not made within the time period provided or the return conditions are not met, www.happydiamonds.gr has the right not to accept the products back and not to proceed with the requested product shipment or refund.
In case the customer does not return the product, then a new product will not be sent to him and the customer will have to place a new order / purchase.
Before each return the customer is required to contact by phone our online store www.happydiamonds.gr at +302521045095 within the above deadline.
Product return and repair / replacement process
Product sending
For the return, the customer must fill in the special form, in which he will specify the reason for the return of the product (sending the wrong product / defective product) and his request [sending the correct product / repair or replacement (with the same product or other of the same value which it must specifically mention) of the product being returned]. After the notification of the customer's request to the e-mail: info@happydiamonds.gr and if there is a reason, our collection department will contact him by phone or via email at the customer registration details. The customer packs the product in such a way that it is protected during transport and sends the parcel to our online store (19 Maiou str 87,Drama 66100 Greece) before the above return deadline.
If it is found that the terms and conditions of its return are not met, as detailed above, the product will not be accepted and will be returned to the customer with the shipping costs borne by him. We are not responsible for any loss or damage during transport of the product.
If a defect is found, lack of agreed quality or wrong shipping of the product through the fault of www.Happydiamonds.gr and the terms and conditions of its return are met, as detailed above, the return of the product will be accepted and the correct product will be sent to the customer ( in case of sending the wrong product) or the repaired or replaced (similar new or if the customer wants another new product of similar quality and price) depending on his request. Especially in case a repair is required or in a special order, the delivery time will be determined after consultation with the customer.
In our physical store
Then, by telephone with our online store, the return of the product and the receipt of the correct one / repair or replacement of the defective one can be done in our physical store as well. The customer brings the product to the store and after checking to determine that the return conditions apply as above, receives the correct product or, depending on the customer's wish, the product is replaced with a new one with the returned or other product of his liking of the respective quality and price or the product is left for repair and the manner and time of its receipt are agreed.
C. Procedure for exercising the right of withdrawal and refund
If the customer does not wish the execution of the contract of sale, the replacement or repair of the product, he can withdraw from the contract and request, if the return of the product is accepted, the return of the money corresponding to its price.
In order for the right of withdrawal to arise in the event of sending the wrong product through our fault, the customer must not have an interest in the execution of the contract due to the wrong delivery.
In order for the right of withdrawal to be born in the event of a real defect, this must not be insignificant.
For the return, the customer must fill in the special form, in which he will specify the reason for which he exercises the right of withdrawal and will state the way he wishes to settle the financial issue in case of approval of the return of the product. After the notification of the customer's request to the e-mail: info@Happydiamonds.gr, a confirmation of receipt will be notified in his e-mail. The customer packs the product in such a way that it is protected during transport and sends the parcel to our online store (19 Maiou Str 87 Drama 66100 Greece) before the above return deadline.If it is found that the terms and conditions of its return are not met, as detailed above, the product will not be accepted and will be returned to the customer with the shipping costs borne by him. We are not responsible for any loss or damage during transport of the product.
If the product is received, no defect, lack of agreed quality or wrong shipment of the product is found and the terms and conditions of its return are met, as detailed above, the return of the product will be accepted and the refund corresponding to the price of the products ordered by the customer will be made without undue delay and definitely within fourteen (14) working days from the date of receipt and inspection of the returned products. We have the right to delay the refund until we receive the products back.
Especially in case of purchase of cash on delivery products, the refund will be made by deposit in the customer's bank account. Therefore, please inform us about your account number (IBAN), the bank where you hold the account and the name of the beneficiary, as mentioned in the booklet. The sending of the above data must be done via email to info@happydiamonds.gr. For security reasons, the holder of the account number must be the same person listed on the receipt for the returned product.
We inform you that there are no refunds from our physical store.
Delivery costs are non-refundable, if you have chosen a delivery method other than the standard delivery method offered by our online store for free.
Refunds are not made in cases where there is a change card.
Note: When more items are sold and only some are wrong or defective or do not have the agreed properties, the right to replace or withdraw is limited to them.
For more information we are always at your disposal via the phone +302521045095 , via e-mail at info@happydiamonds.gr ,by mail at the address 19 Maiou Str 87 Drama 66100 Greece.